Shannon

Shannon is an IT Technical Support Consultant at Collective Mind Technologies, helping small businesses solve technical challenges and operate more effectively through smart, reliable IT solutions. She holds Apple Certified Repair Technician credentials for both Mac and iPhone and is especially skilled in Mac troubleshooting, multi-device syncing, and digging into technical mysteries like tracing exactly why an email never made it to your inbox. Lately she has also been expanding into AI automation, building agents to streamline workflows even without a formal programming background. Outside of work, you'll find her skiing, paddle boarding, hiking with her dog, or sharing a good meal with family and friends.